Privacy Policy

Last updated on October 14th, 2018

We attach great importance to the protection of your data. We therefore comply with the provisions of law on data protection (GDPR) and otherwise do everything in our power to protect your data. The controller in the meaning of the General Data Protection Regulation and other national data protection laws of the Member States of the European Union (EU) and other data protection regulations is:

CSpace Web Solutions Private Limited

A-9 Shakun Shahji Raje Marg,
Vile Parle East Mumbai 400058 (India)
The controller’s internal data protection officer is:
Chinmay Khandekar
E-Mail admin@cspacehostings.com

Introduction

Your privacy is very important to us at CSpace Web Solutions Private Limited. This is why we comply with privacy legislation. We guarantee that your data are safe with us and that we will always use them responsibly. This Privacy Statement explains what we do with the data we gather about you. If you have any further questions, you can contact us using the details at the bottom of this statement.

Contracting a service

“CSpace Web Solutions Private Limited” uses your personal data to provide you with services or to respond to your request and make a proposal regarding a service of “CSpace Web Solutions Private Limited” It is essential for us to handle your personal data in a responsible manner. We do so by processing your personal data in a secure and diligent manner. “CSpace Web Solutions Private Limited” thereby observes current legislation in the field of the protection of personal data. “CSpace Web Solutions Private Limited” is an internet service provider (ISP) which facilitates the provision of internet connections, data center services, and housing facilities.

The following personal data is processed by us:

Intended by personal data is all information about an identified or identifiable natural person (“the person concerned”). Considered identifiable is a natural person who can be identified directly or indirectly. “CSpace Web Solutions Private Limited” disposes of the personal data which you yourself have furnished when requesting an offer or service. The following personal data is processed by us.

  • Name (First name, infix, and last name)
  • Initials
  • Gender
  • Date of birth
  • Address
  • Phone number
  • E-mail addresses
  • Signature
  • Traffic information (information we process to transmit communications about the network or for the invoicing of it. For example: internet traffic usage)
  • Questions you ask us by e-mail, chat or telephonically
  • Any possible complaints you may lodge with us
  • *Copy front credit card
  • *Copy passport/identity card
*For a personal access card for entry to our Datacenter

We use your data for the following purposes:

For the implementation of an agreement between you and “CSpace Web Solutions Private Limited” At the moment you sign an offer or order a service, an agreement is concluded between you and “CSpace Web Solutions Private Limited” We process your data to implement that agreement. “CSpace Web Solutions Private Limited” cannot provide services to you without using your data to do so.

  • To order a service

  • The information you fill out on the quotation form or digitally through the website or portal (https://billing.cspacehostings.com) is registered. This is how we can start processing your request for a new service.


  • For customer relations

  • Your information is also used to manage the relations between you and “CSpace Web Solutions Private Limited” This could be for matters like support when using a service, for an update or notification regarding a complaint or malfunction, and for advice.


  • For administration, invoicing, and payment

  • Your information is used for administrative purposes. That means that your information is used for invoicing, accounting, and for what is obligatory to keep records pursuant to legislation and/or regulations. We maintain consumption statistics for the services we supply so you can be invoiced based on the consumption of the services to which this is applicable. To activate credit card payments, we ask for a copy of your credit card plus a copy of your ID whereby the only thing which counts is that the names on both documents correspond, that the credit card has not expired and that the last 4 digits of the credit card are visible. You may shield the rest of the information. We ask you for this information to prevent credit card fraud.


  • To provide or implement a service

  • We need your information to enable the provision of services. This may be the enabling of a data session and personal verification for the purpose of securing a service.


  • Mailing newsletter and email marketing on the basis of registration for the newsletter

  • On our website you have the option of subscribing for a free newsletter. Upon registration for the newsletter; the data from the input mask is transmitted to us. In order to register for the newsletter, it is sufficient to provide us with your email address. We also optionally request your first name for the purpose of personally addressing you in the newsletter. The following data is also collected upon registration:

    • your email address
    • the IP address of the accessing computer
    • the date and time of the registration
    Your consent will be obtained for the processing of the data in the course of the registration process and you will be referred to this privacy policy.

Legitimate interest of “CSpace Web Solutions Private Limited”

Besides the information we need for the implementation of the agreement you have with us, we process your data for market research, marketing, sales purposes and the sound execution of our provision of services. Your address, e-mail address and (mobile) phone number which are on file with us can be used for commercial propositions. Commercial propositions can take place by e-mail, telephonically or by regular mail. We offer you the possibility with any type of communication to indicate you prefer not to receive these offers in the future. We never sell your personal information to third parties for marketing or sales activities. We may transfer a claim to a collection agency at the moment an invoice is outstanding and despite multiple reminders you have not proceeded to provide settlement. At the moment the claim is handed over, the collection agency receives a minimum of information allowing it to collect the claim. The following information is shared with the collection agency: name, address, phone number, e-mail, and invoice information. To improve the provision of services, phone conversations may be recorded. This will always be communicated in advance. Traffic information may be aggregated by us to prepare analyses. These analyses are used to improve and optimize the provision of services. These may be, for instance, the improvement of an Internet route to a specific destination.

Consent

“CSpace Web Solutions Private Limited” can ask you for permission to process certain personal data. In case you have granted your permission for this, you can at all times withdraw it. The withdrawal of the permission can be realized in the following manners: through a link in the electronical messages, by way of a support request, or through the portal (https://billing.cspacehostings.com).

Legal obligations

“CSpace Web Solutions Private Limited” can be legally forced in certain cases to cooperate with a ruling to furnish personal data of clients to competent government institutions. The further processing of that data falls under the responsibility of those government institutions. “CSpace Web Solutions Private Limited” only cooperates with such a ruling if we have established that the ruling meets the legal requirements.

For how long we keep your personal data

Your data is kept in any case over the course of the effective time of the agreement between you and “CSpace Web Solutions Private Limited” The preceding does not mean that we will keep this information available for all the purposes mentioned in this privacy statement, which we only do to the extent this is necessary for a specific objective. “CSpace Web Solutions Private Limited” keeps your data for at least 2 years, and fiscal data for 7 years. In case of the legally mandatory storage of personal data, “CSpace Web Solutions Private Limited” keeps your data for the period which is legally obligatory, and we will remove them definitively from our systems after expiry of this period.

Security

“CSpace Web Solutions Private Limited” takes security very seriously, which is apparent, for instance, from the certifications we have. We make sure, therefore, that appropriate measures have been taken with regard to the protection of your personal data, to prevent abuse, loss, unauthorized modifications and undesired disclosure. Were you to have the idea that your data is not protected well or if there are indications of abuse, please contact our support department immediately. “CSpace Web Solutions Private Limited” informs you directly when there is a situation which constitutes a risk for your data having, nevertheless, leaked and this may have adverse effects for you.

You have the following privacy rights

Pursuant to the general directive on data protection (‘AVG’), you have the following rights. In case you file a request regarding the rights below, “CSpace Web Solutions Private Limited” will respond to it within 4 weeks. You can submit a request through the portal (https://billing.cspacehostings.com), by e-mail, or telephonically. In the request you must insert your name, address, and phone number and you must indicate what personal data your request is in regard to. Making a request is free of charges, unless you make unfounded or excessive demands. Before we can grant your request, we are legally obligated to identify you. If we refuse a request, we will clarify what the reasons are for doing so.

  • Right to information

  • It must be clear for the person concerned that his or her personal data is processed and that this is done in an adequate and transparent manner. An active information duty pertains vis-a-vis the person concerned. By way of this privacy statement, “CSpace Web Solutions Private Limited” provides you with this.


  • Right of perusal

  • You, as a concerned person, have the right to peruse your personal data. You can request from “CSpace Web Solutions Private Limited” what personal data is registered on you and for what purposes your data is used.


  • Right to rectification

  • You, as a person concerned, have the right to rectification if inaccurate personal data is being processed. Most alterations with regard to personal data you can apply yourself through the portal (https://billing.cspacehostings.com). In case you are unable to modify certain data yourself, you can send an e-mail to the support department, so this can be sorted out for you.


  • Right to be forgotten

  • You, as a person concerned, have the right to submit a request to have your personal data deleted. “CSpace Web Solutions Private Limited” can only comply with this request if we are not obliged to keep your data or if the data is still necessary to provide services to you in conformity with the concluded agreement.


  • Right to limit the processing

  • You, as a person concerned, have the right to limit the processing of your personal data if you are of the opinion that the processing of your personal data by “CSpace Web Solutions Private Limited” is illegitimate or if “CSpace Web Solutions Private Limited” no longer needs your data but you do not want the personal data to be removed yourself. In that case, your data will remain stored but are in principle not used any longer.


  • Right to transferability/data portability

  • You, as a person concerned, have the right to being able to obtain your personal data in a structured, customary, and legible form so as to be able to offer this data to another processor or to directly have them transferred to another processor. You can submit a request with “CSpace Web Solutions Private Limited” for data portability. We will make available the personal data we have on you (electronically).


  • Right not to be subjected to computerized individual decisionmaking/profiling

  • You, as a concerned person, have the right not to be subjected to computerized individual decision-making. In three cases computerized decision-making is possible however, that is in case:

    1. It is necessary for the conclusion or implementation of an agreement.
    2. It is permitted pursuant to a provision at the legal level of the Union or a member state.
    3. It is founded on the emphatic consent of the person concerned.
    4. “CSpace Web Solutions Private Limited” does not engage in individual decision-making without human intervention.

  • Right to erasure

  • If no legitimate interest is opposed to it, you may exercise your right to erasure at any time.

Complaints

In case you do not agree with the use of your personal data by “CSpace Web Solutions Private Limited”, besides disposing of the above rights you can also file a complaint with EDPS

Receivers

For the implementation of the provision of services as well as for the administration, “CSpace Web Solutions Private Limited” collaborates with partners. To the extent we are obliged to share your data with these partners, we take care of sound arrangements which guarantee that your personal data is well- secured and are exclusively used on order of “CSpace Web Solutions Private Limited” for the specific purposes which we have mentioned in this statement.


  • Our mailing service provider for the newsletter: MailChimp

  • You can access the mailing service provider’s privacy policy here.


  • Contact form and live chat: Tawk.to

  • You can access the live chat providers data protection and privacy policy here.


  • Google Analytics, Marketing and Remarketing

  • On our website we use Google products to analyse the surfing behaviour of our users. You can also prevent the recording of the data generated by the cookie that relates to their use of the website to Google and the processing of that data by Google by downloading and installing the browser plug-in available under the following link. Google policies can be found here.


  • Facebook Advertising and Marketing Services

  • The purpose and scope of the collection of data and the further processing and use of the data by Facebook and your rights in this respect and setting options with regard to the protection of your privacy are described in Facebook’s . privacy policy. The processing of the data by Facebook occurs within the framework of Facebook‘s Data Use Policy. You can find special information and details on Facebook Pixel and its functioning in Facebook’s help section.


  • Integration of services and content of third parties

    • External fonts of Google Inc., https://www.google.com/fonts (“Google Fonts”). Google Fonts is integrated through a server access at Google (generally in the USA). Privacy policy.
    • External Icons and typography by Font Awesome, provided by third-party provider. Font Awesome's Privacy Policy.
    • Maps from the “Google Maps” service of third-party provider Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy.
    • Videos from the “YouTube” platform of third-party provider Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy.
    • External code of the JavaScript framework “jQuery”, provided by third-party provider jQuery Foundation.
    • Functions of the Twitter service may be integrated within our online service. Those functions are provided by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. Through the use of Twitter and the “Retweet” function, the websites visited by you are connected to your Twitter account and reported to other users. In this process data is also transferred to Twitter. Twitter’s privacy policy.
    • Our online service makes use of functions of the LinkedIn network, provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time you access one of our pages that contains LinkedIn functions, a connection to LinkedIn’s servers is created. LinkedIn is informed that you have visited our website and of your IP address. LinkedIn privacy policy.
    • We use Trustpilot Network to collect customer reviews on behalf of us provided by Trustpilot, Inc., 245 5th Avenue, 5th floor, New York, NY 10016, USA. Trustpilot captures Name, IP and E-mail of our customer while providing feedback about CSpace Hostings services over the web. You can find Trustpilot's privacy policy here.

Cookies:

A cookie is composed of data which is sent to your browser through a server. This data is then stored as a file on your device. “CSpace Web Solutions Private Limited” makes use of various types of cookies. “CSpace Web Solutions Private Limited” uses functional cookies to store data for user’s ease so you do not need to fill out the same information every time you request a certain page from our website. “CSpace Web Solutions Private Limited” also makes use of analytical cookies to determine what components of the website are interesting for our visitors. In addition, we use these cookies for the optimization of the website. We do so by making use of third-party software such as Google Analytics and Chatstack. In conclusion, “CSpace Web Solutions Private Limited” makes use of tracking cookies. We use these cookies to keep track of the pages you visit so we can create a profile for your on-line behavior. This profile is not linked to your name, address, e-mail address and such, but is only intended to align advertising with your profile so it will be as relevant to you as possible. You have the possibility of changing your cookie-settings later on.

Withdrawing consent

Any data processing that occurs on the basis of your consent can be discontinued as soon as you withdraw your consent. You can withdraw your consent at any time with effect for the future. Because we are obliged on the basis of our accountability to store granted consents, the withdrawal must be in writing (email is sufficient).