CSpace Hostings OÜ guarantees that your website and services that directly affect its display to the Internet (such as HTTP or MySQL) will be accessible 99.9% of the time in any given calendar month.
If we fail to meet our Uptime Guarantee, you will be issued a credit equivalent to one (1) day of service per sixty (60) minutes downtime. The first 60 minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of service.
CSpace Hostings OÜ cannot guarantee 99.9% server uptime, but we can guarantee 99.9% network uptime in any given calendar month, for all VPS, Cloud Servers and Dedicated Servers.
If we fail to meet our Uptime Guarantee, you will be issued a credit equivalent to one (1) day of service per sixty (60) minutes downtime. The first 60 minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of service.
Our services are 24 hours, and 7 days a week available online. During the duration of this agreement we will ensure that the availability of our network and power facilities in our server rooms will be 99,9%. The time of the failure and the time to solve the failure determine the eventual uptime guarantee of the availability. The availability will be measured monthly.
| Downtime in minutes | Credit |
|---|---|
| 99.9% | Guaranteed |
| 99.8% | 10% |
| 99.7% | 20% |
| 99.6% | 30% |
| 99.5% | 40% |
| Less than 99.4% | Entire Amount of the Monthly Payment will be credited |
“CSpace Hostings OÜ” is not responsible for outages that are beyond the control of “CSpace Hostings OÜ/CSpace Hostings”. SLA accountability shall exclude periods when network outages originates from, or is indirectly caused/affected by:
Claiming compensation for network downtime at “CSpace Hostings OÜ” requires that the client must open a ticket at Billing Department requesting SLA compensation within five days of the purported outage. The ticket will be investigated by administration and the outage will be cross checked against our corporate monitoring system. SLA payments are issued as credit notes to be used against future invoices with a maximum processing time of thirty (30) days. Please include a full description of the purported outage including the following client details, hosting plan, IP address, logs if applicable.